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Updated by user Oct 31, 2018

I called and emailed with at least 3 other representatives, and they are refusing to replace the broken/non-functioning bike. They keep stating that while I opened the complaint and reported the issue immediately, I didnโ€™t send them photos of the exact problem in time for their warranty to cover the bike.

I guess they think that we, as consumers, should also be able identify, diagnose, and repair their broken products. Iโ€™m sure this warranty, if honored, would have been laughable, as well.

Oh, they did offer to send me replacement parts at a reduced price though, if I covered shipping. Iโ€™m washing my hands of this garbage product and company, and will be taking the broken bike to the local dump.

Original review posted by user Oct 01, 2018

I ordered 2 mini bikes from them at the en of July 2018, and after 2 days of barely being ridden, one of them seized up and wouldn't run. Sounded like something completely broke off in the transfer case.

I called and called, and finally got the information on how to file a claim. Just a heads up, you have to play mechanic, and tear down the bike, and take photos of what you think is the problem. I have a busy schedule, and don't have time to do this, especially for a $280 mini bike. on Sept 29th, I finally got around to taking apart the primary, as instructed by the MPR rep, and sent them detailed photos of what was wrong.

I was polite (see attached images). Apparently, there's a 6-day warranty, which is about when these garbage machines start to die.

Do NOT buy from them. Lesson learned.

Reason of review: Bad quality.

Monetary Loss: $279.

Preferred solution: Full refund.

Location: Celina, Ohio

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Lena S Kle

I didnt even get the bike in time for the warranty and know nothing about mechanical issues. They are total rip offs

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