Anonymous
map-marker Charlotte, North Carolina

To make sure everything I ordered will be sent at one time

Have not received my package yet
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Austin J Yhw

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Verified Reviewer

Safety/fault

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Got my brother a pocket bike was leaking oil and was half put together on the fuel lines I dont feel safe for him riding this burns oil and would like to return it as it is not safe and adequate for my brother, have tried emailing and they have not gotten back and called nothing has yet to be done
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Preferred solution: Full refund

User's recommendation: Customer service is wack

Anonymous
map-marker Beachwood, Ohio

When will my package arrive

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I didn't get the helmet and stuff I don't understand
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Sandra J Tbh

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Verified Reviewer

Quería saber sobre mi orden

Yo hice una orden el 1 de mayo y no tuve ninguna respuesta sobre mi orden deseado saber cuantos días van a tardar en enviarla si podría responder mi pregunta se los voy agradecer Happy
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Preferred solution: Quería saber sobre mi orden cuando me la van a enviar

Anonymous
map-marker Elkhart, Indiana

They will refund your purchase

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They refunded my purchase and we called them to find out y they refunded it they dont answer so we left a voicemail and a email
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User's recommendation: Don’t recommend buying from this company

Anonymous
map-marker Los Angeles, California

Sobre mi orden

Quería saber en cuanto tiempo van a enviarme mi orden la hice desde el día 1 de mayo y no he recibido ninguna repuesta
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Anonymous
map-marker London, Kentucky

Cancel order

I want my money back. The product has not shipped so cancel it. I just want my money back so I can buy my son a birthday present. I have been on the phone for two days I have sent numerous messages and no response. Your service is a joke. You should be ashamed for taking peoples money.
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User's recommendation: Never order here

Rochelle P Bxb

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Verified Reviewer
| map-marker Atlanta, Georgia

Track order

Well for starters my name isn’t Loreli It’s Rochelle second I been calling y’all all day to track my order but the number keep saying I reached y’all after hours
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Anonymous
map-marker Bethlehem, Pennsylvania

Nothing But Junk

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Smoked the clutch in a half hour, they sent me a new one, then it was bogging out, and the new clutch is burning, my kid is only 50lbs. I'm taking it out the shooting range tonight.
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Anonymous
map-marker Germantown, Maryland

Disgusting Organization

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My son saved his money to buy a bike and when we received it, the bike came with a defective tire and ball bearings. I immediately sent an email with photos/video showing the issues and the company agreed that it was defective. On the second follow up attempt, the company finally responded with a generic you’ll receive it soon email. It’s been over a month and a half and still no emails, replacement parts etc. My son is heartbroken and we’re completely at a loss.
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Reason of review:
Damaged or defective
Anonymous

Great product

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I purchased the rx1 tracks It is a great bike and has been great to me
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Anonymous

Great

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They are a great company and I like there products
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1 comment
Guest

Obviously someone from their own company wrote this review

Anonymous

Great

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I thought the bike (rx1 traxxis) was very good
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Jaden Ooj

I WILL NEVER BUY FROM THIS JUNK HOLE AGAIN !!!!

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I ordered 2 pocket rockets in nov2018 for Christmas gifts The day of Christmas I started them 1 of them started right up and ran great the 2nd one wouldn’t start and sounded like something was locked up in it so I contacted the company and I did wht they had ask sent in videos and pics of me starting it I sent the motor back to them to have it fixed they fixed it and as it was being sent back to me it got damaged and here I am 1 month later and still no motor and not even a phone call to ensure the problem was fixed I called them March 29 2019 to ask about the motor and they have no idea where it is or who has it and they said call UPS and find it !!! Come the F $&@ on isn’t this your job to get it to me and fix the damages it has to it !!! this place is a JOKE
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2 comments
Jaden Ooj

This place needs the better business bureau called on them ASAP !!! This shouldn’t even be a business !!!

Guest
reply icon Replying to comment of Jaden Ooj

They have an f rating

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Justin Xgd

Warranty

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call the company about damage from shipping. They said to send pictures. I was out of town for three weeks. I asked if it mattered if I sent when I got back. They informed me that since I called before my warranty ended the would still honor it. I sent pictures when I got back in town, the denied the claim because it was warranty when they received the pictures. So now have to pay for parts on a bike that never worked from day one.
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