Mini Pocket Rockets - Disappointed
My name is Cindy Bennett, I recently purchased a four wheeler for my sons birthday through Minipocketrockets.com. Two days later I received a phone call stating the one I selected for him was out of stock.
There wasn't any indication on the website of this being out of stock but, nonetheless I decided to upgrade him and I chose another one. This was done a week and a half before his birthday. Judging by their website saying "usually ships in one day" I figured it would still make it in time.
Now it's two weeks later and I have yet to receive his birthday gift which has now, come and gone. I'm very disappointed by the misleading information posted on their website.
Reason of review: Order processing issue.
Preferred solution: Let the company propose a solution.
Mini Pocket Rockets Pros: Variety of products.
Mini Pocket Rockets Cons: Customer service, Turnaround time, Shipping, Misleading information.
Location: Allentown, Pennsylvania
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Comments
Please avoid publishing any personal information and promotional content
I had the same issue . their website doesn't reflect the fact the bike was out of tock.
I declined to upgrade and they cancelled out my order and didnt refund my card. I have called over 10 times sat on hold for hours just for them to tell me i need to talk to my bank to see when the funds will be returned. after speaking with my bank they said that they are the ones that need to release the funds. I am currently sitting on the phone for over an hour now and i have to bring my email stating that it was cancelled to the bank so they can go after the company for my money.
Total ripp off dont ever buy anything from this company they will claim they are out of stock and try and take your money. never again will i be fooled going to Sears they wont steal from me!!!!!
I have had a problem like many others have, I still have not received the pocket bike I ordered, what ***