Purchased an RX1 for Christmas. It arrived damaged, no seat, no side panels, bent caliper.
When I called to let them know, they told me it wasn't their problem and I'd need to contact their help desk department. After emailing them, I was told it wasn't their problem again. They said that if it was damaged it wouldn't have been delivered. Well, then why was it delivered?
I asked to speak to a supervisor 5 times within 2 days, every time they sent me to Anita's voicemail. I never got a call back, ever. Finally, I called UPS and had them pick the package back up and return it. When I called to let MPR know it was being returned, they said they will look at it and decide if I would be refunded.
I have a dispute in with my bank to hopefully get my $360 back.
Completely shady company, horrible customer service, and how "Anita" still has a job is beyond me. I am reporting them to the Better Business Bureau and hopefully this doesn't happen to someone else.
Product or Service Mentioned: Mini Pocket Rockets Motorcycle.
Reason of review: Damaged or defective.
Monetary Loss: $357.
Preferred solution: Full refund.