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I ordered this bike because my son wanted one for Christmas and was guaranteed to arrive on time. Besides a helmet this is his only gift.

Bike was shipped and the frame is cracked. Instead of sending a new bike they want to send a replacement part. This is a 400 dollar bike I should be able to receive one that has not been damaged. This is also a Christmas gift that they cant guarantee that the part will be here on time.

Customer service is rude and very unhelpful!

They acted as if this was not a big deal, well to me anything thats 400 dollars is a big deal! I WILL NEVER BUY ANYTHING FROM HERE AGAIN!!!

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