Not resolved

I ordered a KTX Mini dirt bike for my son for Christmas. Besides the gear this was his only present.

I ordered it from this company because it said it would make it in time. I received my package and the frame of the bike is cracked. The box it was in was in perfect condition so I do not believe it happened during shipping. I called customer service which they were very rude and unhelpful.

I asked to speak to a manager because I was told the replacement parts would not come until after Christmas. The representative then HUNG UP ON ME!!! I spent 400 dollars on this bike and this is how they treat there customers and now I have to give my son a broken bike as his only gift. There is 6 days until Christmas they can have it shipped over night but they do not care about their customers.

They send cracked bikes and are extremely rude!!! DO NOT BUY FROM THIS COMPANY.

Reason of review: Damaged or defective.

Preferred solution: Price reduction.

Company wrote 0 private or public responses to the review from Dec 19, 2017.
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